Production & Communication Policy

At HF Atelier, every piece is handcrafted to order in our Los Angeles studio. We are not a warehouse-based retailer. We are a fabrication studio producing fully custom upholstered seating and architectural installations, working with artisan makers and craftsmen across several small studios, including our own workshop in the heart of the Arts District in DTLA.

Because of this, our production process differs significantly from mass-produced furniture.

Please review the following carefully before placing your order.

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Production Timeline

Current estimated production window: 9 to 12 business weeks from the order date.

• Business weeks exclude holidays and studio closure periods.
• Timelines reflect active fabrication time.
• Shipping transit time is separate and calculated once production is complete.

Production timelines are estimates, not guarantees. Custom fabrication involves multiple stages, and scheduling adjustments may occur based on material availability, fabrication scheduling, imports, or other unforeseen production circumstances.

HF Atelier reserves the right to extend timelines when necessary to ensure quality and structural integrity.

If a client requires a specific delivery deadline, this must be communicated before or at the time the order is placed. Rush production may be available for an additional fee depending on schedule availability.

Rush requests cannot be accommodated once an order has entered the production queue.

If your project is coordinated with a contractor, builder, or installation schedule, it is the client's responsibility to ensure those timelines align with our projected production window.

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How Your Piece Is Built

Each order moves through a structured, multi-phase fabrication process:

• Pattern drafting and material allocation
• Leather selection
• Leather or fabric cutting
• Frame building
• Foam shaping and structural preparation
• Hardware fabrication (when applicable)
• Upholstery and stitching
• Quality control and finishing

Leather pieces must also rest after upholstery to allow the material to naturally settle into its final shape prior to shipment.

HF Atelier personally selects every hide used in production. Because leather comes from living animals, natural markings and variations will be present and are considered part of the material's character and authenticity.

These natural characteristics are not defects.

Because these fabrication stages often overlap across multiple projects, fixed ship dates are not assigned at the time of purchase. Instead, we provide a projected production window to ensure quality craftsmanship rather than rushed production.

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Communication Structure

HF Atelier operates on a milestone-based communication system.

Clients will be contacted at the following stages:

• When the piece enters finishing
• If clarification of specifications is required
• When the piece is preparing to ship

If an unexpected delay occurs, we will proactively notify you.

We do not provide routine stage-by-stage production updates, progress reports, or in-process photos during fabrication.

No news during the production window means your project is progressing normally within schedule.

Our focus remains on producing exceptional work rather than administrative reporting.

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Construction & Project Timelines

Clients coordinating installation with contractors, architects, or construction schedules must communicate any required completion deadlines prior to placing their order. All deadlines must be confirmed in writing and approved before production begins.

If a project requires accelerated production, a rush fee must be arranged and confirmed in advance, prior to entering the production schedule and or agreed upon and paid in order to meet a last minute deadline.

Requests to accelerate production after an order has entered the production schedule may not be accommodated.

Contractor or construction schedules must be coordinated with HF Atelier’s projected production and completion timelines.

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Contractor Coordination & Final Measurements

When HF Atelier pieces are being installed in coordination with cabinetry, millwork, built-ins, or other contractor work, the surrounding construction must be fully completed before final measurements are confirmed and production begins.

Construction dimensions frequently change during the building process. For this reason, HF Atelier will not fabricate seating, cushions, or upholstered components based on preliminary construction measurements.

The following conditions apply to contractor-coordinated projects:

• All cabinetry, framing, millwork, or structural elements must be fully installed and complete
• Final measurements must be taken after construction is finished
• HF Atelier may require confirmation of final dimensions before entering production

If production begins using preliminary measurements and the surrounding construction changes afterward, the client will be responsible for any required remakes, material loss, and additional fabrication costs.

Clients are responsible for coordinating with their contractor to ensure construction is complete and ready for final measurement prior to fabrication.

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Change Orders

Because every item is cut, sewn, and constructed by hand to the client's specified measurements, changes after an order has been placed may result in material loss and production delays.

Any approved change order will be subject to:

• A minimum 20% change order fee to cover material loss and production interruption
• Possible adjustments to the production timeline

HF Atelier reserves the right to decline change requests that would compromise production scheduling or materials already allocated.

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Custom Hardware & Installation Components

When orders include custom hardware, brackets, or fabrication elements, these components are produced in tandem with upholstery to complete within the same production window unless otherwise specified.

Custom hardware may ship separately depending on installation planning.

Certain hardware components are fabricated by licensed third-party fabricators and may carry their own fabrication and liability standards.

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Transparency & Process Boundaries

While we are always available for logistical questions, HF Atelier does not provide internal workshop documentation, fabrication photos, or detailed production reporting.

Our responsibility is to deliver exceptional craftsmanship. Internal fabrication processes remain part of our professional practice.

By placing an order, you acknowledge and accept this production structure.

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Custom Orders, Returns & Cancellations

All HF Atelier pieces are made to order and built to the client's specified dimensions, materials, and design selections.

For this reason, custom orders are final sale and cannot be returned or refunded once production has begun.

Because each piece is fabricated specifically for the client, a change of mind, project delays, contractor schedule changes, or lack of immediate email or phone response does not constitute grounds for cancellation or refund.

If a finished piece arrives with a confirmed manufacturing defect or does not match the approved specifications, HF Atelier will work diligently to correct the issue. This may include repair, adjustment, or remake of the item at our discretion.

Our priority is always to ensure the final piece delivered meets the design intent and quality standards promised.

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Our Commitment

We understand that ordering custom furniture requires trust.

Our commitment is simple:

• We build every piece with care and precision
• We honor the quoted production window whenever possible
• We proactively communicate if timelines shift
• We deliver work that meets the design intent and structural integrity promised

HF Atelier prioritizes quality craftsmanship over speed.

We appreciate your confidence in our process.

By placing an order with HF Atelier, you acknowledge and agree to the terms outlined in this Production & Communication Policy.