Most Atelier HF pieces are made to order. A small number are finished and ready to ship. The rules differ for each.

Made-to-order and custom pieces

Made-to-order and custom pieces are built for the client and are final sale. They cannot be returned or refunded once production has begun. Cancellation terms depend on the production stage and are set out in our Custom Order Terms.

Ready-to-ship pieces

Pieces listed as Ready to Ship may be returned within 14 days of delivery if they are unused, undamaged and in their original packaging.

• Email studio@hfatelier.com with your order number to start a return. Returns sent without approval cannot be accepted.
• The customer arranges and pays for return freight, or we can arrange it and deduct the cost from the refund.
• Original shipping and delivery charges are not refunded.
• Once the piece arrives and is inspected, we refund the purchase price to the original payment method within 10 business days.

Ready-to-ship pieces bought on sale or as floor samples are final sale unless marked otherwise.

Defects and damage

Defects. If any piece arrives with a manufacturing defect or does not match the approved specifications, contact studio@hfatelier.com in writing within 7 days of delivery, with photographs and a short description. We will review it and work to correct it through repair, adjustment or remake.

Damage in transit. Note any damage on the delivery receipt, photograph it before unpacking, and notify us in writing within 48 hours of delivery.

Natural variation. Markings, tone differences and texture in full-grain leather are natural characteristics, not defects.

Questions: studio@hfatelier.com · 310.929.6950

Last updated: September 2026